WesTech Engineering, Inc.
  • 03-Jul-2017 to 01-Sep-2017 (MST)
  • 10-Marketing
  • Salt Lake City, UT, USA
  • Part Time

Excellent Benefit Package!


The Part-time CRM Admin is part of a cross-functional team committed to optimizing and advancing WesTech's use of its CRM system to the benefit of the whole company. The admin will work in tandem with the CRM process owner, and collaborate closely with sales and other key user groups. Core responsibilities include advancing user adoption, managing account provisioning, and making technical improvements to the system, including reporting and customization.

Essential job functions:

  • Handle account provisioning, including adding and removing users
  • Works with appropriate teams to foster CRM system security
  • Configure CRM to accommodate business needs, including customization of forms, fields, and system views/dashboards
  • Create, test, and manage system workflows
  • Implement business process flows as needed
  • Create and update reports and BI insights to meet the needs of both users and management
  • Field questions from users, as well as requests for system modifications and new features
  • Work with IT staff and vendors to troubleshoot issues
  • Advance CRM adoption through training and effective communication
  • Ensure end-user training is effectively delivered to each audience
  • Identify appropriate ways to address user knowledge gaps
  • Ensure adherence to established usage policies and procedures
  • Update CRM procedure on a regular basis

 

 

Minimum qualifications:

  • Metrics driven
  • Bachelor's Degree or equivalent
  • Ability to communicate frequently, effectively, and professionally with internal and external customers and vendors
  • Strong project management skills
  • Detail oriented
  • Demonstrated interest in learning enterprise-level software and technology
  • Strong knowledge of database concepts and best practices

Desired qualifications:

  • Prior experience with database management
  • Proven success at devising and delivering effective group training
  • Some SQL, XML experience preferred.

 

Watch this video about WesTech to learn who we are and what we value! 

https://www.youtube.com/watch?v=Esr7P4paPLU&t=4s

WesTech Engineering, Inc.
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